We Listen then act

First we listen to the voice of the customer and agree the operational objectives then we will execute in the most cost effective manner,either as a team or with individuals to provide diagnostics, action plans, training programs, kaizen events and / or coaching sessions that will result in better operational performance for the client.

Our projects can be in emergency response to resolve specific problems or as part of a thorough continuous improvement program. We provide tailored programs to raise the knowledge and skills of employees and provide coaching to guide managers successfully through the problem solving and project mangement processes. Our toolbox is large and varied and our way of working is always results orientated. Our services also extend up and down the supply chain outside of client operations to improve total performance by assuring collaboration and understanding between all clients and suppliers.

Our Gembamen have earned a reputation in industrial environments (which is where we conduct 80% of our business) but there is also increasing demand for us to provide similar successes in the service sector Gemba. We have proven the versatility of our tools and methodologies by applying the best industrial practices to admin offices and customer service departments by improving operational performances in terms of cost to serve, on-time delivery, quality of service and general customer satisfaction.